Overview
Crunch Fitness requires you to cancel either in person at your home club or by mail. Like many gym chains, they do not offer online or phone cancellation. The process is straightforward once you know the steps.
How to Cancel
Option 1: Cancel In Person
- Visit your home club (the location where you signed up).
- Ask the front desk for a cancellation form.
- Fill out the form completely and submit it.
- Request a copy of the completed form as your proof of cancellation.
Option 2: Cancel by Mail
- Write a cancellation letter including your full name, membership ID, date of birth, address, and phone number.
- Send it to your home club's mailing address.
- Use certified mail for proof of delivery.
Important Details
- 30-day notice: Most Crunch locations require 30 days' notice before your next billing date.
- Peak vs. base memberships: The cancellation process is the same regardless of membership tier.
- No online cancellation: Despite having a mobile app, Crunch does not support online cancellations.
- Annual fee: If you cancel close to the annual fee date, you may still be charged.
Tips
- Visit or mail your cancellation at least 10 days before your billing date to account for processing time.
- If cancelling by mail, call the club a week later to confirm they received and processed your request.
- Keep all documentation for at least 90 days after cancellation.
Frequently Asked Questions
No. Despite having a mobile app, Crunch Fitness does not support online or app-based cancellations. You must cancel in person at your home club or by mail.
Most Crunch locations require 30 days' notice before your next billing date.
If your cancellation falls close to the annual fee date, you may still be charged. Submit your cancellation well before the annual fee is due to avoid this.
Yes. The cancellation process is the same whether you have a base, peak, or peak results membership.
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