Overview
Life Time (formerly Life Time Fitness) has one of the more restrictive cancellation policies among premium gym chains. You must cancel in person or by certified mail. No phone, email, or online options are available.
How to Cancel
Option 1: Cancel In Person
- Visit the front desk at your home club.
- Request to cancel your membership. You'll be directed to a membership advisor.
- Fill out the cancellation form.
- Insist on a printed copy of the cancellation confirmation.
- Be prepared for a retention conversation. The staff is trained to offer alternatives.
Option 2: Cancel by Certified Mail
- Write a formal cancellation letter including your full name, Life Time member ID, address, phone number, and date of birth.
- Address it to your home club's physical address (not corporate).
- Send via USPS Certified Mail with Return Receipt Requested.
- Keep the tracking number and receipt.
Important Details
- Notice period: Life Time typically requires notice by the 25th of the month for cancellation to take effect the following month.
- No prorated refunds: You'll be charged for the full final month regardless of when you cancel.
- Family memberships: If you have a family plan, cancelling the primary membership cancels all linked memberships.
- Signature clubs: Premium "Signature" memberships may have additional contractual obligations.
- Personal training & add-ons: These must be cancelled separately.
Tips
- Submit your cancellation before the 25th of the month to avoid being charged for the next month.
- If cancelling in person, go during off-peak hours when staff are less likely to give you a hard time.
- Keep all certified mail receipts. Life Time has been known to claim they never received cancellation letters.
Frequently Asked Questions
No. Life Time does not accept cancellations by phone, email, or online. You must cancel in person at your home club or by certified mail.
Life Time typically requires notice by the 25th of the month for cancellation to take effect the following month. Submit your cancellation before this date to avoid being charged for the next month.
If you have a family plan, cancelling the primary membership cancels all linked memberships. All family members will lose access.
Yes. Personal training and other add-on services must be cancelled separately from your gym membership.
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